RULES &POLICIES

ZAMZAM TRADERZ –

1. Privacy Policy

At ZamZam Traderz, we respect your privacy. Any personal information provided during an order, including your name, phone number, email address, and delivery address, is used only to process and deliver your order.

We do not sell or share your personal information with unrelated third parties. Your information may be shared with our delivery partners when necessary to complete your order.

2. Shipping & Delivery Policy 🚚

  • We deliver orders across Pakistan.
  • Delivery time is usually 3–7 working days, depending on the location.
  • Delivery times may be longer during holidays, sales, or unexpected circumstances.
  • Customers must provide a correct and complete delivery address and active phone number.
  • Once your order is shipped, our delivery partner may contact you for confirmation.
  • Delivery charges, if applicable, will be shown at checkout.

3. Cash on Delivery Policy 💵

  • Cash on Delivery (COD) is available on eligible orders.
  • Customers must provide a valid phone number.
  • Please accept your order when the courier arrives.
  • Repeated refused or fake orders may result in COD restrictions on future purchases.
  • Customers should check the package for visible damage before accepting it.

4. Return & Exchange Policy 🔄

We want our customers to be satisfied with their purchases.

You may request a return or exchange if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product has a manufacturing defect.

Return Conditions:

  • Contact us within 3 days of receiving your order.
  • The product must be unused and in its original condition and packaging.
  • Proof of purchase/order details may be required.
  • Products damaged due to customer misuse may not be eligible for return or exchange.
  • Some products may not be eligible for return due to their nature.

Important: Please contact us before sending any product back. Unauthorized returns may not be accepted.

5. Refund Policy 💰

If your return is approved, we will process the refund according to the applicable payment method and circumstances.

For COD orders, refunds may be processed through an agreed available payment method after the returned product has been received and inspected.

Shipping charges may be non-refundable where applicable.

6. Order Cancellation Policy ❌

You can request cancellation before your order is shipped.

Once an order has been shipped, cancellation may no longer be possible.

If you repeatedly place and cancel fake or unwanted orders, ZamZam Traderz reserves the right to restrict future orders.

7. Product Policy 🛍️

We try our best to provide accurate product descriptions, images, prices, and specifications.

However, minor differences in color, appearance, packaging, or specifications may occur due to photography, screen settings, manufacturer changes, or product availability.

8. Customer Responsibility

Customers are responsible for providing:

  • Correct name
  • Correct phone number
  • Complete delivery address
  • Correct order information

ZamZam Traderz is not responsible for delays or failed deliveries caused by incorrect customer information.

9. Terms & Conditions

By using the ZamZam Traderz website and placing an order, you agree to follow our policies and terms.

We reserve the right to:

  • Cancel suspicious or fraudulent orders.
  • Refuse orders where necessary.
  • Change product prices and availability.
  • Update our policies when required.

All products are subject to availability.

10. Contact Us 📞

ZamZam Traderz
🇵🇰 Serving Customers Across Pakistan

For questions regarding orders, returns, exchanges, or other matters, please contact us through the contact information provided on our website.

Thank you for shopping with ZamZam Traderz! ❤️